The Help Desk Specialist will serve as the first point of contact for our customers seeking technical assistance by phone and/or email. They will be responsible for resolving software and hardware support problems, maintaining in-depth knowledge of Reflect supported products and services and maintaining documentation, records, and procedures.
The Director of Strategic Accounts plays an essential role in the success of Reflect and our clients.
This role has primary responsibility revenue growth by ensuring continued success and renewals with existing clients, expanding these relationships into new markets or new solutions, and proactively seeking out and closing new business. In this role, the team member will 1) identify new business opportunities, 2) initiate, negotiate, and close new business, and 3) maintain extensive knowledge of current market conditions, 4) grow business with existing clients by developing and implement account plans that leverage Reflect to solutions to help them achieve their business objectives.
We are looking to hire an ideal candidate residing in Ohio, California, New York, Chicago, IL or Dallas, TX. Relocation is not available. For a new hire outside of the Dallas area, a willingness to work remotely is required.
Reflect is a Dallas-based company that is transforming the digital signage industry. We work with some of the biggest and best brands to bring award-winning digital experiences into the physical world. We collaborate with our clients to inform, entertain, and communicate to millions of people each month. Come work alongside some of the brightest and creative minds in technology. We’re a close-knit community built on honesty, humility, and a raucous sense of humor.
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