Director of Strategic Accounts

The Director of Strategic Accounts plays an essential role in the success of Reflect and our clients. This role has primary responsibility for revenue growth by ensuring continued success and renewals with existing clients, expanding these relationships into new markets or new solutions, and proactively seeking out and closing new business. In this role, the team member will 1) identify new business opportunities, 2) initiate, negotiate, and close new business, and 3) maintain extensive knowledge of current market conditions, 4) grow business with existing clients by developing and implementing account plans that leverage Reflect solutions to help them achieve their business objectives.

We are looking to hire an ideal candidate residing in, Chicago, IL or Dallas, TX. Relocation is not available. For a new hire outside of the Dallas area, a willingness to work remotely is required.


The ideal applicant is able to perform the following duties and responsibilities, including but not limited to the following:

  • Develop and execute account plans to maximize the value Reflect delivers to clients and ensure renewal of their existing Reflect solutions.
  • Leverage the Reflect selling model, internal resources and your expertise to identify additional opportunities to serve existing clients and expand their spend with Reflect.
  • Create and continuously build a pipeline of qualified opportunities.
  • Nurture relationships with strategic partners to expand pipeline, including face-to-face meetings and Reflect overview presentations.
  • Utilize a consultative sales approach to identify and successfully convert new sales activities.
  • Build strong relationships between the sales team and other teams within the company. Set a precedence for openness and vulnerability to help produce better collaboration.
  • Provide internal teams including marketing, software development, and customer support with meaningful customer insights that help the company develop and deliver more compelling solutions.
  • Travel as needed to build relationships, support other team members and to generate business. Visit partners, prospects, team members and existing clients. Most travel is outside the local area and overnight.
  • Identify new ways to present digital programs to more effectively close new business.
  • Review/Draft contracts, quotes, SOWs and RFP responses to ensure we are competitive while properly valuing the work we will deliver clients. Negotiate with clients as needed.
  • Participate in team training and ongoing education; grow knowledge by participating in educational opportunities: reading professional publications, maintaining personal networks and participating in professional organizations.
  • Enter all customer data and other sales data into Salesforce.
  • Work with inside sales to ensure clients are provided with the highest possible level of pre-sales support so that this becomes a competitive advantage for Reflect.



The ideal candidate represents these six core values:

  • Accountable – You value the ability of the organization to honor commitments—to clients and their teammates. You take ownership of work, and promptly correct your mistakes to the best possible extent.
  • Creative Problem Solver – We are leaders in a young, but growing industry. In many cases, we are trailblazers. When conventional thinking fails, you want to be the first to provide fresh solutions.
  • Helpful – You are stronger when you work with others. You help first, no matter what—whether it’s with your clients or teammates.
  • Smart – Our clients expect us to be experts in a complex category. We look for/hire smart people and continue to develop them to be THE most skilled in the industry.
  • Respectful – You value diversity and unique contributions. You foster a trusting, open and inclusive environment. You treat our clients, partners and our team in a manner that reflects these values.
  • Always Do the Right Thing – You will do what you say you will do. Your actions are guided by an effort to do the right thing. Your dealings with clients, co-workers and partners will be conducted with honesty at all times.


  • Bachelor’s Degree
  • 5+ years of proven success in outside sales, preferable in targeted Reflect markets such as Retail, Consumer Products, Entertainment, Financial Services, and Healthcare
  • Experience in digital signage, store design, or agency environments a plus
  • Passion for retail vertical, innovation, and digital technology
  • Experience in crafting and leading presentations to senior team members including C-level executives
  • Strong “hunter” mentality: ability to find and close new business
  • Willingness to maintain high travel schedule about 40-50%.
  • Comfort in using of Microsoft Office and Salesforce

Thank you for considering Reflect. We look forward hearing from you!

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