The Solutions Architect will play an essential role in the success of Reflect and our clients. The expectation for this role is to assist with client retention and win new business by: 1) developing compelling proof of concept (POC) initiatives with prospects and customers, 2) working with various Reflect teams to define and collateralize compelling solutions leveraging Reflect’s unique competitive advantages, 3) managing key partner relationships to drive effective collaboration, integration of the partner product into the Reflect solutions, and joint marketing activities, 4) educating the direct and indirect sales teams on the full range and power of Reflect solutions.
For this position we are looking to hire an ideal candidate residing in Dallas, TX. Relocation is not available.
Responsibilities & Duties
Core duties and responsibilities include but may not be limited to the following:
Develop and deliver training that helps the sales team better understand:
Retail industry trends and issues
Reflect capabilities, especially as it relates to solving customer problems
Participate as needed in joint customer meetings, supporting the sales and account teams as the subject matter expert for Reflect solutions (both technical and services) and the retail space more broadly. This will include:
Understanding the customer’s overall business objectives
Helping to shape the customer’s buying criteria based on their objectives and Reflect’s competitive advantages
Defining the optimum Reflect solution
Presenting e Reflect solutions to both IT and Marketing buyers
Assist in the definition, packaging, and collateral creation for Reflect solutions including:
SaaS content delivery solution
Implementation services including hardware design and deployment
In conjunction with the sales and account teams, work with prospects and clients to develop POC projects that help the client achieve their business objectives by leveraging Reflect’s unique capabilities.
Develop and maintain an understanding of the competitive landscape to help the sales and account teams better position Reflect solutions.
In cooperation with software development, update and maintain the product roadmap such that this becomes an effective positioning tool during conversations with prospects and customers.
Work with other Reflect teams to create and maintain a customer facing solution roadmap to support sales and marketing efforts.
Maintain a database of top Reflect competitors and positioning recommendations.
Work with vendor partners to develop strong relationships that facilitate joint marketing/lead generation activities to drive a differentiated offering.
Participate in various industry events and associations as needed to develop insights that will help shape the Reflect solutions roadmap.
Create thought leadership to help support Reflect’s overall marketing and lead generation initiatives.
In cooperation with software development team, define plans for integrating Reflect solutions with other client software solutions such as ERP and CRM as needed to achieve desired business outcomes.
Skills & Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Motivated – Self-starter, requiring little supervision; follows sales plan and engages necessary resources to meet set goals.
Interpersonal Skills – Has a positive outlook; takes responsibility; strong self-confidence; comfortable talking about money; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other’ idea and tries new things; strong desire for success.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views: gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objective; supports everyone’s’ efforts to succeed.
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reason for decision, includes appropriate people in decision-making process; makes timely decisions.
Empathy – Demonstrates exceptional empathy for clients and colleagues, which helps them build more authentic and mutually beneficial relationships.
Curiosity – Has a genuine interest in developing a deep and broad understanding of clients and their business issues. Uses this knowledge to deliver dramatically more value.
Sense of Urgency – Demonstrates a burning desire to identify and solve clients problems now, recognizing that Reflect solutions cannot deliver value unless and until they are purchased and implemented.
Servant Approach – Views selling as a service and sees this role as key to helping businesses make more informed, intelligent buying decisions. Differentiates herself from other sales people throughout the client engagement by delivering more value and expertise.
Creativity – Has the ability to approach client business problems with imaginative solutions that bring exceptional value.
Education & Experience
The requirements listed below are representative of the knowledge, skill and/or ability required.
5+ years of proven success in digital signage, store design, or agency environments a plus
Passion for retail vertical, innovation, and digital technology
Experience working in Agile and Waterfall development environments strongly preferred
Experience in crafting and leading presentations to senior team members including C-level executives
Exceptional technical acumen with ability to present complex solutions in clear and simple terms
Willingness to travel as needed to support company objectives
Thank you for your interest in Reflect! We look forward hearing from you!